Privacy Policy – Joyful Eco Treks

At Joyful Eco Treks, we respect your privacy and protect your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our treks, or use our services.

1. Information We Collect

To organize your Himalayan adventure, we must collect specific personal details from you. This information includes:

Your full name, gender, date of birth, and nationality.
Contact information, including your email address, phone number, and physical address.
Passport details, copies of your passport, and recent photos to secure trekking permits and regional travel passes.
Emergency contact details and relevant medical history or dietary requirements to ensure your safety on the trail.
Payment details, though your card transactions are securely processed by our payment gateways.

2. How We Use Your Information

We use your personal data strictly for booking and safety purposes. Specifically, we use it to:

Book your hotels, domestic flights, and local transportation.
Process your trekking permits, national park entry tickets, and TIMS (Trekkers’ Information Management System) cards.
Customize your trekking itinerary based on your health or dietary needs.
Communicate essential pre-trip updates, packing lists, and invoice details.
Send you our newsletter or promotional offers, which you can opt out of at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share your information with trusted partners who are directly involved in your trip arrangements, such as:

Government authorities and national park offices to issue your official trekking permits.
Local airlines, hotels, and transport operators to secure your reservations.
Emergency medical teams or helicopter rescue operators in the rare event of a medical emergency.

4. Data Security and Storage

We take data security very seriously and implement strict electronic and managerial safeguards to protect your personal information from unauthorized access, loss, or theft. We will keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or for a maximum of 3 years to comply with local legal and tax obligations.

5. Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and understand which trek pages are most popular. You can choose to accept or decline cookies through your web browser settings at any time.

6. Your Rights

You have complete control over your personal data. You have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct any incorrect or incomplete information.
Request that we delete your personal data completely, provided it does not conflict with our ongoing legal obligations for permit reporting.

7. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or local regulations. We will post any updates directly on this page, and the new terms will take effect immediately upon posting.

8. Contact Us

If you have any questions about this Privacy Policy or want to update your data, please contact our team directly at our official email address or through our website contact form.